Exchange & Return
Swimava Products are about encouraging active water time for our little ones! Your baby’s health and safety are our highest priorities and we understand these are yours also. We’ve used Swimava Products extensively with our own Baby Ava and enjoyed the benefits first hand. Safety is paramount and we sincerely hope your baby enjoys the same great experiences ours have. If you’re unhappy with your Swimava we appreciate the opportunity to make things right for you!
We back our Swimava Products with a 90 days Hassle Free Replacement Warranty against defects and a 30 Day Satisfaction Money back Guarantee where you can return your purchase for any reason. (For any questions about our products for size, recommendation, usage , please email firstname.lastname@example.org before making the purchase to avoid delay and mistake . )
Swimava products have meet and exceed the safety and chemical standard from independent labs such as SGS and Intertek in USA, Europe union, Japan, Korea, Hong Kong. Testing report available
Fact : Swimava has NO recall issued or pending in all countries Swimava are operating.
And here in the U.S. Branch, we perform a 10-15% random testing in our current inventory to ensure the quality of the products. Even though the defective rates are very low, we are offering warranty that is above the industry standard: the hassle free advance replacement warranty.
We are only responsible for purchases directly from Swimava-us.com.
Swimava USA warranty and return policy do not apply to other sales channel or vendors
Exchange for Defective Product (90 days)
Our Customer service department will be handle your inquiry by emails within 1-2 working days, an RMA Number will be assign to each case, and all return must first obtain a RMA number.
Return department email address: email@example.com
Please submit your return / exchange Inquiry by using our online form
Refund instruction will be sent to customer by email
- Shipping item back to us (postage paid by customer or provided label if it is our mistake)
- (**Please Keep a record of tracking number / shipping label)
- Confirm all parts of your purchase are being returned, including original packaging and replacement items (if there is any) are returned in good / like new condition
- Refund will be posted within 5 business working days upon receiving of the return item.
- All Shipping fees are not refundable.
* All Pool sets include P1 , P2 and P2-Petite, subject to 15% restocking fees of original purchase price*.
*Items receive in poor condition due to excessive usage, damage by user error, miss parts will be subject to restocking fee / partial refund.
Please contact us for any questions and read the specification and measurement posted on product pages before making a purchase.
The return must be in its original packaging and placed in a box or packaging paper to avoid damage caused by courier during delivery and transit. We reserve the rights to refuse returns, or to charge restocking fees if the product is not received in original packaging condition.
We strongly recommend that you return the item back to us providing with the valid tracking number to ensure it is traceable and deliver to us safely.
Return Postage Costs
You are solely responsible for the cost of shipping for the returned product. All products that are unauthorized will be rejected. Therefore, no credit or refund will be issued. We will, however, refund your return shipping costs if it’s error caused by our mistakes, such as received incorrect/missing item, damaged shipment, or shipping address is different from what customer has enter.
How refunds are issued
Most refunds are issued based on the payment method used at the time of purchase. This will be directly pay back to your Paypal or original payment credit card. The refund will be processed once our warehouse has received the item and examined the condition of the product. The refund amount will be the original total amount minus the applicable shipping fees.
Return inquiry will only handle by email for future reference